Knowledgebase

CartQ utilizes PayPal to handle all e-commerce transactions, including eGift Card, Certificates, Discount Cards & Subscription Box offers. You will have the option to authorize and link an existing PayPal account or create a new PayPal account during the PayPal onboarding process. So if you ... View

Reward Offers are the type of offer that a patron can get with the points that they've earned. One point earned is the same as one dollar, so if a customer spends $100, they'll receive 100 points. They can then spend their points on reward offers. For example: Earn 200 Points and receive... View

Your Media Library is where you can upload images for your business that you want to use as background images for offers. View

Custom Tags allow you to tag your patrons based on certain actions they take or certain thresholds they cross. You can then send offers only to patrons who have certain tags. There are three types of tags that are applied to a patron based on a threshold they cross. - All-Time Reward Points... View

Review forms allow you to collect feedback from customers on the experience they had during their visit. Review forms are a great way to get honest feedback if things didn't go so well for the customer, as well as a way to consistently hear from customers that had a great experience. Because ... View

Business Cards are used for the very bottom row on the Mailer PDF for Discount Cards or Calendar Cards. For example, you could co-op with a real estate agent or insurance agent for mailing out a Calendar Card via USPS Every Door Direct Mail. The main benefit of the Calendar Card to the local ... View

eGift Cards function like traditional, physical gift cards, in that they carry a balance and don't have to be used all at once. Also, eGift Cards are typically what customers will be purchasing to use as gifts, since that's what they're most familiar with. View

Certificates usually represent some type of deal. Certificates are different from eGift Cards in that there is no running balance; the entire 'deal' needs to be redeemed on one visit. Here are some examples: Get a free appetizer with the purchase of an entree Free upgrade of medium to large ... View

A discount card is a collection of certificates that is sold for deeply-discounted price, compared to the amount that could be saved. The great thing about the discount card is that you are essentially selling a stack of coupons. Let's compare the eGift Card and the Discount Card: Imagine ... View

Subscription Box Offers work similarly to what you're already familiar with for physical products. The customer pays up front for a 3, 6 or 12 month subscription, and every week, every two weeks or once a month they receive a new certificate. One nice thing about Subscription Boxes over ... View

On the checkout page for any of the four purchased offer types (eGift Cards, Certificates, Discount Cards & Subscription Boxes), the buyer will have several additional options relating to gifts: Send This As A Gift To Someone Else Choose A Gift Certificate Theme View

A sign-up gift offer is like a squeeze page - it's the type of offer you will want to use when you are trying to incentivize someone to sign up as a patron for the first time, or when you are just running a squeeze-style promotion on your website or social media Here are some ways you can utilize... View

The main concept behind Calendar Cards is that by mailing one postcard with 12 offers on it (one deal per month), the recipient might be more likely to put the postcard on their fridge in order to get the deals throughout the year. And in order to share in the mailing cost, you could co-op with a... View

The purpose of Bounce Back Offers is to get the customer to come back soon. They are sent out in response to some type of action that the customer took, like redeeming an offer or filling out a review form. View

If a customer hasn't interacted with the system for a certain period of time, you can have a We Miss You Offer go out to them. An interaction is counted when they sign up for a new offer, redeem an offer, fill out a review form or submit a text message through the communications system. Each ... View

CartQ provides a way for you to add a custom email note for the following offer types: - Bounce Back - We Miss You - Give Away - Celebration These are all offer types that can be sent out at times that aren't right when the customer has interacted in some way. So the Custom Email Note ... View

Give Away Offers are what you'd use if you want to blast an offer out to your entire list, like if you're having a special event, promotion or for an upcoming holiday. Note: The system will automatically create a certificate for each recipient when a Give Away offer is sent out. Give Aways ... View

Marketing Blasts provide a way to send out an email and text message to your entire list on a one-time or recurring basis. They are available on the four offer types that are purchased: eGift-Cards, Certificates, Discount Cards and Subscription Boxes, and one free offer type: Give Away Offers... View

Celebration Offers can be for a Birthday, Half-Birthday or Anniversary. What we love about Half-Birthdays is that it's at a time of year when you're least likely to think about your birthday. So, at a time when your customer may feel like they have nothing to celebrate, they can get an email ... View

The local check-in offer is a type of offer that is meant to be displayed on a TV or tablet at your location. Customers can scan the QR code and enter their email or phone to receive their points. The entire process is touchless, so no one has to share a common tablet or wait for someone who ... View

The Points Entry Offer is the offer that's used for staff members to enter points for a customer when the customer doesn't have any other offer they are redeeming on that visit. In other words, if a customer is coming in for a visit, spends $50 and wants to receive points for their visit, they ... View

As the name suggests, Reservation Offers allow customers to make a reservation. But, in addition, Reservation Offers provide a way to fill slow times by offering an incentive on certain days of the week and times of day. This is accomplished by setting up Reservation Block-Outs, Labels and ... View

A Join Waitlist Offer is designed to be an easy way for customers to scan a QR code, enter their name, phone and party size in order to join your waitlist at a particular location. When their table is ready, your staff can send a text message notification to the customer and mark their record as ... View

Here are three main ways to bring up the certificate redemption page (this can be on the staff member's device or the customer's phone): 1. Customer's Device: The customer can get to the certificate page by making a purchase or signing up to an offer for free and then clicking on the link from ... View

This document covers various options that are common across different types of offers. View

Each account gets its own Business Page, which is essentially a one-stop shop for everything that your customers will need. You can simply put one link to your Business Page on your website, and customers can click that go to off your website and on to your Business Page. When they want to go ... View