Review Forms
Review forms allow you to collect feedback from customers on the experience they had during their visit.
Review forms are a great way to get honest feedback if things didn't go so well for the customer, as well as a way to consistently hear from customers that had a great experience.
Because of the convenience and automation of the review forms, you can collect a lot of positive reviews in a short period of time that can optionally be displayed publicly on your CartQ business page.
Review forms are a great way to get honest feedback if things didn't go so well for the customer, as well as a way to consistently hear from customers that had a great experience.
Because of the convenience and automation of the review forms, you can collect a lot of positive reviews in a short period of time that can optionally be displayed publicly on your CartQ business page.
Add up to three custom questions
Enter one option per line. The system will turn each line into a button that the customer can click on to choose their answer.
Add up to three custom questions
A Splash Graphic is generated for positive reviews
The Splash Graphic is generated automatically for each positive review when the reviewer does not upload a photo and is used when sharing on social media.
You can customize the colors that are used for the splash graphic to match your business colors.
You can customize the colors that are used for the splash graphic to match your business colors.
A Splash Graphic is generated for positive reviews
Positive review options
If the customer leaves a positive review, there are several things that the system can do.
First, it can send the customer a Bounce Back offer.
Next, it can show a thank-you page, or it can redirect to an external link. Both of these can be configured separately for positive reviews and for negative reviews.
Finally, the thank you page for positive reviews (4-5 stars) will have links to your social reviews sites where the customer can copy the review they just left and paste it into each of your social sites.
Note that the thank you page for negative reviews will not have the links to your social sites.
First, it can send the customer a Bounce Back offer.
Next, it can show a thank-you page, or it can redirect to an external link. Both of these can be configured separately for positive reviews and for negative reviews.
Finally, the thank you page for positive reviews (4-5 stars) will have links to your social reviews sites where the customer can copy the review they just left and paste it into each of your social sites.
Note that the thank you page for negative reviews will not have the links to your social sites.
Positive review options
Negative review options
While we always strive to provide a good customer experience, sometimes that doesn't happen and the customer leaves a negative review.
In this case, you can display a custom thank-you page with a message catered to the negative review.
You also can send a special Bounce Back offer as compensation and as a way to get them to come back to try to make things right.
In this case, you can display a custom thank-you page with a message catered to the negative review.
You also can send a special Bounce Back offer as compensation and as a way to get them to come back to try to make things right.
Negative review options
Select the Review Form
Now that we've created our Review Form, we're ready to select it when we create and edit offers throughout the system.
Select the Review Form
Rate Your Experience
After a certificate is redeemed that you have a review form tied to, the customer will be redirected to the review form page so they can rate their experience and/or leave a review.
They can optionally upload a photo of their experience.
They can optionally upload a photo of their experience.
Rate Your Experience
Positive Feedback
If they leave a positive review (4-5 stars), they will be presented with a page that asks them to share it on other review sites that you linked to when you set up the review form.
Positive Feedback
Moderate Reviews
You can moderate spam reviews, filter and/or export reviews from the admin panel
Moderate Reviews
Share Reviews
If a particular review catches your attention, you can view a standalone page that has that review so you can share it to social media.
Share Reviews
Share on Facebook
You can share select reviews on Facebook, for example, and it will pull in all the information and link back to the standalone page for that review, where visitor would then have the opportunity to check out your featured items, etc..
Share on Facebook
Reviews List On Your Business Page
Your positive reviews that have been authorized by the customer to display publicly will be shown on your Reviews page for other visitors to see.
Reviews List On Your Business Page
Demo: See Demo
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