Knowledgebase
First, some background information:
CartQ uses phone numbers and text messaging services from a company called Twilio, which happens to be the predominant service provider in this category. Twilio provides a feature called sub-accounts. This allows software-as-a-service providers like CartQ to ... View
The following is a screenshot of a typical sign-up form for a local business utilizing the CartQ system. View
10DLC stands for 10-digit long code. The 10DLC profile registration process was introduced 2021 and provides a way for businesses to register their phone numbers with the carriers in North America. It legitimizes the SMS messages that are sent out on your dedicated phone number so they aren't ... View
If you have just signed up for a new account and you're within the trial period, or if you're outside of the trial period but you've registered for a dedicated phone number, submitted your 10DLC profile and are still waiting for approval, you can use the Demo Phone Number feature.
This gives you ... View
By default, a primary user is created when you sign up. This primary user has full permissions over the account.
You can also set up multiple secondary users. Ideally, each staff member should have their own secondary user account so that things can be tracked according to each user and you can ... View
The personal login page is a feature of CartQ that makes it easy and convenient for staff members to be able to access to their account from their mobile device.
Given the fact that staff members working at a local business are on their feet, on the go, and not at a desk, having a quick and ... View
CartQ supports 2FA, or Two-Factor Authentication.
For patrons of a business, this is done by emailing or texting a one-time passcode.
But for all other accounts, including Certified Partners, 2FA is done through an authentication app like Google Authenticator. View
Most account settings are self-explanatory, but there are a few that are worth highlighting. View
If you ever find yourself having to repeat the same answers over and over for customers, you can create predefined replies. View
The website bubble is one of the core features of the Communications plan. This feature allows you to put a javascript code on your website that will pop open a bubble in the bottom right corner. View
The communications module allows your visitors to text your business directly from your website. View