Communications & Commerce For Local Businesses
Streamline your customer communications and automate your marketing with CartQ's truly set-and-forget system.
Check out our comprehensive set of features & benefits below:
Communications Features
Customers can contact you via text, right from your website, without having to call.
Text-Us Website Bubbles
- Put a javascript code snippet on your website that will pop open a bubble in the bottom right corner of the screen.
- Visitors can send a text message via web form, and you can set up additional buttons to rotate a special offer, make a reservation or go to any custom URL.
Customer Communications
- When visitors send a text, a new text thread starts on their phone, which is easy and familiar for them - just like texting with a friend.
- You and your staff have full visibility into every conversation via the one-click web-based text thread for staff, even as threads get reassigned to and handled by different staff members.
Commerce Features
Free and for-purchase promotional strategies that actually work and that customers really love.
eGift Cards
- eGift Cards function like traditional, physical gift cards, in that they carry a balance and don't have to be used all at once.
- You can offer a bonus amount that buyers can keep for themselves or include in their gift, if giving to someone else.
Certificates
- Certificates are different from eGift Cards in that there is no running balance -- the entire 'deal' needs to be redeemed on one visit.
- Examples: 'Get two $25 Certificates for $40', 'Get a 10-Visit Punchcard for $100'.
Discount Cards
- A discount card is a collection of certificates that is sold for deeply-discounted price (typically around $25), compared to the amount that could be saved.
- You earn money when the sales is made and then again when the customer redeems each certificate.
Subscription Boxes
- Subscription Boxes work like a physical product subscription box: The customer pays up front for a 3, 6 or 12 month subscription, and they or the gift recipient will receive a new certificate via email & text once per month, every two weeks or once a week.
eGift Options, Themes & PDFs
- On the checkout page for eGift Cards, Certificates, Discount Cards & Subscription Boxes, the buyer can choose a thoughtful gift certificate theme for their gift recipient.
- A themed Gift Certificate PDF will be generated and emailed.
Marketing Blasts
- Marketing Blasts provide a way to send out an email and text message to your entire list on a one-time or recurring basis, in order to promote a sale of an eGift Card, Certificate, Discount Card or Subscription Box.
- This allows you to set up all of your monthly, quarterly or holiday promotions ahead of time and never have to touch them again unless you want to make a change.
Sign-Up Gifts
- A sign-up gift offer is what you'll use when you are trying to provide an incentive for someone to sign up for the first time.
- Customers can scan a QR Code at your table to view your menu, and at the same time choose to sign up for your free gift.
Calendar Cards
- By mailing one postcard with 12 offers on it, the recipient might be more likely to put the postcard on their fridge in order to get the deals throughout the year.
- To reduce mailing costs, you can co-op with a real estate agent or insurance agent for mailing out a Calendar Card via USPS Every Door Direct Mail.
Bounce Back Offers
- Get the customer to come back soon by sending out a Bounce Back Offer after they have redeemed another offer or filled out a review form.
We Miss You Offers
- Send out a 'We Miss You' Offer if a customer hasn't interacted with the system for a certain period of time, like 1 month, 2 months, 6 months, etc..
Give Away Offers
- Blast out a 'Give Away' offer to your list on a one-time or recurring basis.
- Perfect for when you're having a special event, promotion or if there's an upcoming holiday.
Celebration Offers
- Set up Celebration Offers to go out for your patron's Birthday, Half-Birthday or Anniversary.
Local Check-In
- Display your Local Check-In Offer page on a TV or tablet at your location.
- Customers can scan the QR code and enter their email or phone to receive their points.
Points Entry
- Staff members use the Points Entry offer to award points to the customer when the customer doesn't have any other offer they are redeeming on that visit.
- You can print table tents with the QR Code so customers can easily generate or locate their Points Entry certificate.
Rewards Earned
- Customers can spend the points they've accumulated on Rewards.
- One point earned is the same as one dollar, so if a customer spends $100, they'll receive 100 points.
Reservations
- Use Reservations to fill slow times by offering an incentive on certain days of the week and times of day, or to just provide a way for a customer to make a normal reservation.
Join Waitlist
- Customers can scan a QR code, enter their name, phone and party size in order to join your waitlist at a particular location.
- When their table is ready, your staff can send a text message notification to the customer and mark their record as fulfilled.
Certificate Redemptions
- Redemptions can be done on the customers device, or the staff member can scan the QR code to bring up the page on their own device.
- Alternatively, the customer can click the Transfer to Staff button, which puts certificate in the Transferred list within the staff member's admin panel.
- The staff member enters the Subtotal and their Security PIN to complete the redemption.
Review Forms
- Optionally redirect the customer to a review form after a certificate is redeemed.
- Keep the reviews private for your analysis, or have the positive reviews (4-5 Stars) display automatically on your business page.
Business Page
- Each account gets its own Business Page, which is essentially a one-stop shop for everything that your customers will need, both when they are logged in and are not logged in as a visitor.
- My Q: If a patron is logged in, they will see a link for 'My Q', which is a list of all certificates that they have access to, via sign ups, birthdays, special offers, purchases, etc..
- CartQ offers a white-labeled CNAME option for franchises and business groups that allows them to use a custom domain name for all the Business Pages of their members.